FAQ

Frequently Asked Questions

1. What is Malabu’s return and exchange policy?

At Malabu, all sales are final. We do not offer returns, exchanges, or refunds once a purchase has been completed. Please ensure you select the correct product and size before confirming your order. If you have any questions prior to making a purchase, feel free to contact us.

2, Can I cancel or modify my order after it’s placed?

Once an order is placed, it cannot be cancelled or modified. Please double-check your order before confirming your purchase.

3. What if I received a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Contact us through Instagram @MalabuFragrance or send us an email on official.Malabu@hotmail.com Include photos of the item(s) and packaging so we can investigate and resolve the issue.

4. How long does shipping take?
Shipping typically takes 2-5 business days for order in the UK.

6. How can I track my order?
You will receive a tracking number via email once your order ships, which you can use to track your package.

5. What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options available at checkout.

How can I contact customer support?
For inquiries, email us at official.malabu@hotmail.com or visit our Contact Us page. We aim to respond within 24-48 hours.